FAQ
Questions? Answered.
Everything you might want to know before you order.
Ordering
How do I order?
Pick your pack, upload your photos, crop and personalize each one, and check out — we take it from there.
Can I change my order after placing it?
Since every magnet is custom-made, we start fast. Email us right away and we'll do our best before pressing begins.
Do you offer bulk orders?
Yes! Head to our Bulk Orders page for a custom quote on 25+ magnets.
Product
What sizes do you offer?
2 ×2 squares, 2.5×3.5 rectangles, 58mm and 1.3" rounds, keychains, and frames.
Will I see a preview?
Yes — you crop and preview each photo before ordering. What you see is what ships.
What photos work best?
Bright, clear, close-up shots. Avoid dark, blurry, or heavily filtered images.
Are the Magnets durable?
Every magnet is hand-pressed with a protective finish, built to live on your fridge for years.
Keychains
What can I engrave?
Up to 10 characters — initials, a short word, or a date work best. Longer text may be reduced in size to fit the engraving area.
Will the engraving look exactly like the on-screen preview?
The preview shows your text's placement, size, and font — but the actual engraved color and finish will vary slightly with the natural grain and tone of the leather band. No two bands are perfectly identical, which is part of the charm of a genuine leather product.
Is engraving done on one side or both sides of the band?
Engraving is applied to both sides of the leather band, so your text is visible no matter which way the keychain faces.
Can I remove or change my engraving after ordering?
Since engraving is done by laser machine once your order is placed and processed, we're unable to make changes after checkout. Please double-check your spelling before adding to cart.
Shipping
How long does it take?
Orders typically ship within 2–3 business days; delivery 3–5 days after that.
Shipping cost?
Free on orders $75 and up. Below that, shipping is calculated at checkout based on your address — usually just a few dollars.
Do you ship internationally?
Not yet — U.S. only for now.
Live Events
Do you travel for events?
Yes! We bring live magnet-making to events. See our Live Events page.
How does it work?
Guests scan a QR, upload a photo, and we press their magnet on the spot.
Returns
What's your return policy?
Because each magnet is made just for you, we can't accept returns — but if it arrives damaged or wrong, contact us and we'll make it right.
Still have a question? We're happy to help.
Contact Us